Why Your Second “In-House” IT Hire Should Be “Outsourced IT”
Your first step into the world of IT came with an in-house hire, and your business responded by growing…a lot. So much so, in fact, that your in-house tech cannot keep up. Now projects are piling up, IT security is falling behind, and the auditor’s reports aren’t looking good.
Sound familiar? It might be time to expand your IT department. And when you make that decision, it may be much more advantageous to consider an outsourced IT solution. More and more, outsourced IT is becoming the definitive solution for companies either just entering the world of IT, or those learning one lone employee isn’t enough.
Most likely, business growth, specifically employee growth, was the primary reason you decided to hire extra IT help. Perhaps there was a merger or acquisition, or you’ve decided to franchise—whatever the cause, more employees mean more IT needs, consulting, 24/7 support, training, equipment and software licenses, and so the list goes.
Outsourced IT is a great solution, falling just behind the best solution: having your in-house IT crew and the outsourced IT working together. We call that Meshed IT.
COST
Studies have shown that outsourced IT can reduce your overhead costs anywhere from 40%-75% when compared to hiring an in-house IT technician. According to payscale.com, the annual national average for an entry-level IT professional starts around $43k; experienced IT Professionals earn an annual average of $130k. There are also other hidden costs that arise throughout your in-house technician’s employment, including training, certifications, sick days, vacations, insurance costs and many other factors. An outsourced IT department has none of those costs. Rather, the cost is transparent, static, and in some cases, a la carte. Also, many companies receive software benefits when they hire outsourced IT, like RMM software, anti-virus, automation, backups, patching, and alerting.
24/7 Support
If your sales or service department is working around the clock to make deadlines, or if you plan on starting a 2nd or 3rd shift, outsourcing IT is the answer. Rather than combat long hours, overtime, and potential unavailability, rely on an outsourced IT solution. PCnet offers 24/7 on-call technical support. If your computer/server has issues in the middle of the night, our on-call team is waiting to assist.
Consulting Needed
Many MSPs (Managed Service Providers) offer experience in just about every aspect of IT these days. PCnet provides trained and certified IT pros that specialize in Microsoft, Cisco, Barracuda, Veeam, and many others. Like PCnet, many MSPs can also provide experienced consulting when desired. When discussing different equipment and software implementations, outsourced IT companies have “seen it and done it”.
You need a team, not a tech
When contracting an MSP, you’re hiring a certified team of technicians that are willing to work around the clock rather than a single technician. More often than not, MSPs provide outmatched efficiency and expertise, even when compared to an extremely proficient in-house IT technician. There are many components of IT, all of which require their own level of expertise. Rather than have one person handling everything, MSPs provide you with knowledgeable, dedicated individuals to address these components. For instance, when you hire an MSP, you’ll have a database tech, a disaster recovery tech, a switching and router professional, Cisco and Microsoft engineers, and…well, the list goes on.
Provide your over-stressed IT employee with the support they need. Their time, like your time, is invaluable, but while they are busy with end user support, other things might be slipping through. If your team is over-burdened to the point of being reactive rather than proactive and if they lack the time to focus on planning and IT security, the time has come to contract and outsource your IT. Your in-house specialist needs relief, and will likely be of much better service to you and your company as a CIO rather than a one-person helpdesk.
Your cost-saving IT team is waiting to provide 24/7 support and free-expert consulting.
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